Operations & Quality Management (Singapore Airlines) Essay

Operations & Quality Management (Singapore Airlines) - Essay Example Singapore Airlines is quite an absurdity. It is the state-run airline for a country that is basically just a city; a nation that has residents of no more than 3 million; and a country that is just 250 kms across with no domestic routes to take over. Regardless of this it has managed to regularly post profits in one of the globe's mainly returning industries. According to higher executives, SIA evidently understands the high directive placed on it by discriminating and increasingly challenging customers. This causes a severe challenge internally in terms of being the finest in all aspect and places massive stress on the leading edge staff. Such high orders and anticipations result in a need to frequently alter and evaluate everything the airline carries out. Leading management is also faced with a continuous effort to form an unvarying service that is also extremely custom-made. SIA strategies all its procedures and sub-procedures in whole, with each getting unremitting concentration for enhancement and interrupted redesign (Heracleous, Wirtz, Johnston, 2004, pp.33-38). With such an international status for service quality, bringing terrific service is a most important challenge for SIA. The key is the company's entire approach - it knows that customers are buying a total bundle of service and that all its components have to do extremely well in every way. Introduction To persist as a service leader in the airline industry SIA makes it targets to create a "wow outcome" and to often blow customers. It does this by paying attention deeply to its customers and continually making out "wow" opportunities, such as not so heavy and more nutritious and hygienic food and an e-mail service within flight. Such new plans are also designed by feedback from staff, information about several other airlines, study of complaints, claims and compliments, and main traveler surveys. SIA's detailed feedback mechanisms gather information from different sources, all of which is analyzed then. Difficulties and faults are publicized internally to the extent that is possible. Quality Customer Service Singapore Airlines (SAI) is a model of constancy. The airline can possess 3 decades of continuing achievement, even affluent during times when the industry as a totality struggled. Its assets of awards include a confounding 67 international honors in 2002 only. How has this height of success been maintained for such a long period By implanting a customer-oriented culture that permeates all the airline's dissimilar operations. Significantly, though, an understanding of the want for cost usefulness grounds client service quality. All workers share this attentiveness. Holistic teaching techniques compel the message home, as does the reality that extra benefits and other incentives are very much reliant upon earnings produced. Not astonishingly, staff at all levels negate of resources being misused. Evidently you don't remain at the peak for 30 years by standing motionless. Modernization is a must and SIA is a sharp operator where this is noticed. The company considers that all improvements have some degree of shelf life and is not scared to break up with those

Existentialism Essay Example | Topics and Well Written Essays - 1000 words - 3

Existentialism - Essay Example Their work shows a world with no hope. It is also a world they have created through their imagination and it bears little to no resemblance to the world we live in. In essence, existentialism is more of a thought experiment than a living, breathing philosophy. Two of the most famous existentialist philosophers were Sartre and Camus. At the beginning they were friends, but soon they became enemies. Sartre was more theoretical and Camus more allegorical, but both promoted the same ideals of existentialism. The truth is that Sartre essentially made up his philosophy in his own mind. He didn’t look to evidence from the outside world to make his own ideas less abstract. In Being and Nothingness, he even said: â€Å"Life has no meaning a priori †¦ It is up to you to give it a meaning, and value is nothing but the meaning that you choose.†1 Again, this is made clear when Sartre says elsewhere, â€Å"Nothingness haunts being.†2 One of the most famous quotations from Being and Nothingness is â€Å"Man is condemned to be free; because once thrown into the world, he is responsible for everything he does.†3 The notion that an individual’s freedom is a negative quality—something which an individual is condemned to is an unusual notion. It is certainly not an idea which would have popularity in North Korea, where no one has any real freedom. Sartre’s idea is overly abstract. He is really saying that freedom is frightening and that it doesn’t mean what we think it does. But this is clearly just a random opinion and not one that is true in any real political sense. On occasions such as this, Sartre appears to be more of a charlatan than an actual philosopher. Lack of control over one’s own life can breed desperation. One element that is common in the work of existentialist philosophers is the glamourization of suicide. It is sometimes portrayed as an act of rebellion or freedom. It is suggested that this is one free choice a person could make. What

Power And Culture Within Organisations Essay Example | Topics and Well Written Essays - 3000 words

Power And Culture Within Organisations - Essay Example According to Edgar Schein (1985), organizational culture is that pattern of basic assumptions that are shared, and that a group learns in its endeavour to solve problems of internal integration and external adaptation. Further, these shared assumptions should have well worked in the past and are therefore qualify to be taught to the organization’s new members as a right way to think, perceive and feel with respect to these problems. These values and norms are the ones that control the way people act and interact with one another and with people outside the organization including other stakeholders. In the actual sense, an organization’s culture is actually its personality according to McNamara (2000). In this sense, different organizations have different organizational cultures more like people have different personalities. An organization may have a weak or strong culture generally (Parker, 2000). A strong culture exists where members of staff respond to stimulus as a result of their respect and appreciation for organizational values. In such a case, people tend to act in a given way since they believe that is the right way to act. A weak culture on the other hand is in place when staff members have little commitment to the organization’s values and therefore must be controlled through the application of bureaucracy and/or extensive procedures. According to Kennedy and Deal (1982), organizational culture is the way things are â€Å"here† done. In one of their research, the two measured organizations using two parameters – risk or uncertainty and feedback or response. According to the findings of this study, Kennedy and Deal noted that organizations may be distinctly classified into four with respected to culture. The four cultures include the process culture, the bet your company culture, the play hard/work hard culture, and the tough-guy macho culture. The process

Editorial Overview Essay Example | Topics and Well Written Essays - 250 words

Editorial Overview - Essay Example Likewise, there is a need to check on sentences that were too long and which necessitate the use of appropriate punctuation marks. As such, the author is recommended to go through the manuscript in greater detail to make the necessary proofreading and corrections, as deemed necessary, prior to final submission and publication. In addition, the content needs to be revised in terms of reliability and accuracy of the information that were presented. For instance, in the prologue, as Detective Inspector Richard Moore was noted to remove the dead man’s possession, one of the items mentioned was â€Å"a thick silver wrist wetch (check spelling, should be watch), a birthday present from his wife† (Attached Fiction Essay par. 1). The author should add more details to explain how he knew that the watch was a present from the dead man’s wife (for instance, viewing from the inscriptions at the back of the watch). Overall, the manuscript was well-written and could be considered for publication after addressing the points and issues that were above

CITY BUDGET ANALYSIS OF AVALON, CA Essay Example | Topics and Well Written Essays - 1750 words

CITY BUDGET ANALYSIS OF AVALON, CA - Essay Example 7.3 km of which (2.8 mi) is land and 0.9 km (0.3 mi) of the area (10.48%) is water (U.S. Census Bureau 2000). The process of preparing and presenting a budget for approval and adoption by the Council administration takes various steps. A proper estimate of the available resources with the estimated amounts and the purposes for which the funds are to be deployed effectively are the main considerations for the preparation of any budget. The formal budgetary process encompasses a structure involving the following essential components: The complexity of the budget review process depends on the size of the council for which the budget is being prepared. In some cases the budget responsibilities would be assigned to a chief executive officer for reviewing the requests and present them to the elected board for approval. When the unit is large there may be a separate budget office functioning within the council. In even larger City councils apart from the review by the budgetary office departmental budgets would be prepared and reviewed for appropriate provisions in respect of the individual departments. In the case of the City of Avalon, the City Manager and his office will be responsible for the preparation and presentation of the budget for the approval of the elected council members. Being a small town, there is no necessity to follow an elaborate budgetary process. The process broadly will follow the procedure outlined above and will be reviewed by the elected council members themselves for approval and adoption. 3.0 Strategic Goals and Key Performance Indicators: The administration of the City Councils has become the function of the elected representatives as well as the appointed officials who have to operate in unison with each other's ideas. If they start to function in tangential directions, it will be detrimental to the well being of the city dwellers, as no welfare measures can be undertaken without the concerted action of both these bodies. In order that the mission, vision and value of the city can be accomplished in all intent it is important to adopt certain strategic planning measures encompassing the performance of the city council or the county board as the case may be. Like in any other profit centered organization, the strategic planning helps setting the direction of the council and with the set directions, the elected street-level bureaucrats are motivated to perform at their best efficiency levels to organize the functions and activities of the Council in the direction of the welfare of the people of the City. Establishment of long-term objectives and goals are an essential pre-requisite of any strategic planning. Once the broader goals are established it becomes easier to break down them into smaller performance targets to be achieved by the appointed officials and the representatives. Just as in the case of private organizations strategic goals in respect of

Library Research Essay Example | Topics and Well Written Essays - 250 words

Library Research - Essay Example Students find it imperative to find information that is scholarly as well as peer-reviewed like the journal articles. In addition, there are other sources of information which are non-reviewed such as Wikipedia that might be helpful for background, although these sources contain information which frequently lack depth and may exhibit a lot of errors (Jay, 1983). Nonetheless, the North Central Library contains extensive holdings in any field, and with the assistance of the librarians, students are capable of finding any information they require. The Activity Resources found in this library contains information literary which helps the students in familiarizing themselves with information literacy, while at the same time testing their information literacy skills. Apart from that, the searching library provides a wealth of databases, which is helpful when looking for scholarly information, as well as tutorials on the usage of these databases. The library also provides a chance for stude nts to develop into experts in particular areas. On the other hand, library can also help students’ exhibit expertise through a certain projects. This can be in regardless of whether the student is going into the program and having an interest in a particular

Leadership And Management In Organization Essay Example | Topics and Well Written Essays - 250 words

Leadership And Management In Organization - Essay Example Management, like leadership, is ethically neutral (Charan et al 2001). I understand that managers mobilize and allocate resources; they staff and ensure the continuing vitality of the team; they create and maintain appropriate procedures. They also direct, delegate, and coordinate, and they provide a system of incentives to motivate and encourage productive behavior. Managers also establish reporting systems, perform evaluations, and assign accountability. Common to both managers and leaders is the focus on the results they produce, which are based on the goals they pursue (Hoyle and Wilmore 2002). I would like to research the relations between leadership and managerial success as measured by achievement, not by the process used to accomplish the results. The research will benefit my personal communication skills and will help me to deal with difficult managerial situations in my job. Based on this results-oriented philosophy of management, the new definition of management focuses on outcome Remember that managerial performance is not judged entirely in terms of success or failure. Rather, performance is measured in terms of progress in relation to the goal. The focus is on lessons learned, and learning is a core value (Cole, 2005). In this sense, success becomes a journey, rather than a destination. We cannot produce positive results every time.